About Us

Pampered & Polished Spa is a team of professionals who work together to make your visit one to remember. You will enjoy our relaxing home-style atmosphere. Above all, we provide the highest level of professional service and care with each client.

Serena Tail – Licensed Cosmetologist & Spa Owner

My experience has proved that one’s appearance helps increase a greater sense of self worth.  Even though I do believe our self-worth is not determined by our outer appearance, it definitely helps us to have a more positive outlook.   For this reason, I have made it my goal to create a look that maximizes your appearance.  During my consultation, I discuss with each client his/her lifestyle, needs, likes, dislikes and history of hair services to create a positive solution, style and color that best complements the client. The health and texture of your hair is always a major concern. My purpose is to ensure my client’s hair texture is as healthy and stylish as possible with every visit regardless of cultural hair type.

One thing our Spa is confident about and strives to create is the feeling of security and of family belonging.  Every client is valued and important. With the help of our team, I look forward to making your day brighter, more relaxed, and worth every minute spent with us!

Shelly Collins – Licensed Massage Therapist

I have a passion for people and enjoy being part of such a special team. Being a massage therapist is very rewarding, as I am able to use my knowledge of the human body and my desire to help others to develop a practice where healing is my goal. Since 2006, I’ve been practicing a variety of services, including Swedish, Neuromuscular, Hot Stone and Prenatal Massage, Ear Candling, Body Sculpting, Plasma Therapy and Parafango Body Wraps. My goal is to connect with every client and encourage feedback, as communication is the key to an excellent massage. Let your stress be my problem. MA 46282

Jeri Francis – Licensed Esthetician

The science behind skincare is what initially drew me to this field and the satisfied clients are what kept me pursuing the latest techniques in the industry. I have had problems with hyper-pigmentation myself, which led me to learn more about the causes and treatments for it. I have extensive knowledge and certifications in a variety of different chemical peels. I love to provide personalized skin care for each client on my table. I specialize in chemical peels, back facials and hyper pigmentation treatment. As a wellness advocate for dōTERRA, I am also Aromatouch Therapy certified.

Candy Gramzow – Independent Stylist

I am a long-time stylist with over 20 years of experience and many happy customers! I work on all hair types and ages, so everyone is welcome. I specialize in cut and color and put passion in everything I do, leaving you with a memorable experience, and of course, amazing hair!

Cindy Crowley – Independent Stylist

I love doing hair! It is amazing to see the transformation of a person inside when I create a new style on the outside. Blessed with many longtime clients, I do also welcome new clients. Creating a calm, relaxing atmosphere is important to me, as well as communicating with my clients to find out just what they desire in their hairstyle and color.

James Head – Independent Stylist

With over 30 years hair styling experience in Jacksonville, I have opened hair salons and taught hairstyling, cutting and color throughout the Southeast. I was also the founder and manager of a local salon for 18 years. I welcome back my past clientele, as well as new clients.

Zhaleh (Julia) Sharifai-Licensed Cosmetologist

Proficient in threading hair removal, hair color, hair cutting and styling, manicures and pedicures and skin care. I am able to pamper you from head to toe.

Karen Miller: Office Manager

I have a long history in the nursing field that includes coordinating patient care and organization of unit routines. Recently I was a classroom supervisor and Christian Studies Teacher in a worldwide restoration organization. I am excited to bring the skills God has blessed me with to Pampered and Polished Spa.